No travel. No waiting. A certified technician connects securely to your device and solves the problem — right now, from anywhere.
Most issues are fully resolved remotely — faster than any on-site visit, and you don't have to go anywhere.
Download a one-time tool, share your session code, and a technician is live on your screen almost instantly.
End-to-end encrypted session powered by Splashtop. You watch everything in real time and can end the session instantly.
Stay at home or at your desk. No appointment, no waiting for a technician to drive out — we fix it right where you are.
Windows PC, Mac, laptop, or tablet — remote sessions work on all major platforms without any complex setup.
You're connected to a real TechShield MSP technician — not a bot, not a script. Someone who can actually fix the problem.
Viruses, slow performance, software errors, email problems, printers — the vast majority of issues are fully fixable without a visit.
Hit the button above to download the tiny Splashtop SOS tool — a one-time, no-install-required app under 5 MB.
Run the tool and share the session code with your technician by phone or email. That's it — no passwords, no setup.
Your technician connects, you watch the whole session live, and we fix the problem. You can close the session anytime.
Need to talk to someone first? Call us at (470) 210-1470
Our #1 recommended method. Connect in under 2 minutes, no travel needed.
Start Remote SessionReport an issue, request service, or ask a question. Track your ticket status in real time.
Open New TicketView status updates, technician notes, and history on all your open and closed requests.
View My TicketsPrefer to talk? Call our support line and we'll walk you through the remote session together.
📞 (470) 210-1470Our team will respond based on priority level. Emergency tickets get a response within 15 minutes.
Allows our technicians to securely connect to your device for remote assistance.
⬇ Download for Windows ⬇ Download for MacOur monitoring and protection agent for managed plan clients. Required for enrolled devices.
⬇ Download AgentFree one-time malware scanner. Detects and reports threats on your device.
⬇ Download ScannerFind answers to common questions and step-by-step guides.