🏢 MICROSOFT DYNAMICS 365

Dynamics 365
Setup & Implementation

Unify your financials, operations, sales, and customer service with Microsoft Dynamics 365. We plan, configure, integrate, and manage your Dynamics environment so your team works smarter from day one.

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What We Deliver

Full-lifecycle Dynamics 365 services — from licensing guidance through post-go-live optimization.

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Environment Setup

Tenant provisioning, environment configuration, security roles, business units, and Power Platform integration setup.

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Data Migration

Migrate from QuickBooks, Sage, NetSuite, spreadsheets, or legacy databases. Full validation, deduplication, and reconciliation included.

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Custom Workflows & Power Automate

Business process flows, approval chains, automated notifications, custom entities, and Power Automate cloud flows tailored to your operations.

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Dashboards & Power BI

Interactive dashboards, embedded Power BI reports, custom views, and real-time analytics for every department.

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Integrations

Connect to Microsoft 365, Teams, SharePoint, Outlook, third-party apps, and custom APIs. Full Dataverse and Azure integration.

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Managed Administration

User provisioning, license management, security audits, release wave updates, performance tuning, and monthly health reports.

Dynamics 365 Apps We Support

Business Central Sales Customer Service Field Service Supply Chain Management Finance Project Operations Human Resources Commerce Customer Insights Marketing Power Platform

App Deep Dives

Each Dynamics 365 app solves a specific business challenge. Here's what we configure for the most popular modules.

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Business Central

Your complete financial and operations backbone. We set up your chart of accounts, bank feeds, AP/AR workflows, inventory management, and multi-entity consolidation — all inside Dynamics 365.

General Ledger

Multi-currency, dimensions, allocations, recurring journals, intercompany postings

Accounts Payable

Vendor management, purchase orders, 3-way matching, payment journals, 1099 reporting

Accounts Receivable

Customer invoicing, payment terms, aging reports, dunning letters, credit limits

Inventory & Warehouse

Item tracking, bin management, pick/pack/ship, reorder points, assembly BOMs

Jobs & Projects

Project budgeting, time sheets, WIP calculation, job costing, resource allocation

Banking & Reconciliation

Bank feed imports, auto-matching rules, payment reconciliation, cash flow forecasts

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Dynamics 365 Sales

Full CRM pipeline — leads, opportunities, quotes, and orders. We configure your sales process stages, AI-driven lead scoring, and Outlook/Teams integration so reps never leave their inbox.

Lead Management

Web-to-lead capture, auto-assignment rules, qualification criteria, duplicate detection

Opportunity Pipeline

Custom stages, weighted forecasting, competitor tracking, win/loss analysis

Sales Copilot AI

Email drafts, meeting summaries, next-best-action, relationship health scoring

Quotes & Orders

Product catalog, price lists, discount tiers, quote-to-order conversion, e-signatures

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Customer Service

Omnichannel support hub — cases, knowledge base, SLAs, and entitlements. We set up queues, routing rules, and self-service portals so your support team resolves issues faster.

Case Management

Auto-creation from email/web, priority routing, parent/child cases, merge duplicates

SLA & Entitlements

Response/resolution timers, escalation rules, entitlement channels, holiday calendars

Knowledge Base

Article lifecycle, AI-suggested articles, portal search, version tracking, feedback ratings

Omnichannel

Live chat, SMS, social messaging, voice channel, unified agent desktop, sentiment analysis

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Field Service

Dispatch, schedule, and track field technicians with real-time visibility. We configure work orders, asset management, IoT alerts, and mobile-first experiences for your crews.

Work Orders

Service tasks, products used, inspection checklists, customer sign-off, booking statuses

Schedule Board

Drag-and-drop scheduling, resource optimization, travel time, skill matching, crew dispatch

Asset Management

Equipment tracking, service history, warranty dates, barcode/QR scanning, IoT alerts

Mobile App

Offline-capable, photo capture, GPS tracking, turn-by-turn navigation, time entry

Migration Paths

Moving from another platform? We have battle-tested playbooks for every common migration scenario.

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From QuickBooks

Chart of accounts mapping, customer/vendor import, open invoice migration, historical balances. Typical timeline: 4-6 weeks.

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From Sage

GL structure conversion, multi-company consolidation, custom report re-creation, payroll data mapping. Timeline: 6-10 weeks.

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From NetSuite

Saved search → Power BI conversion, SuiteScript → Power Automate, custom record migration, role-based access mapping. Timeline: 8-12 weeks.

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From Salesforce

Object-to-entity mapping, Apex → Power Automate, report/dashboard recreation, email template migration. Timeline: 6-10 weeks.

Power Platform Integration

Dynamics 365 + Power Platform = limitless automation. We build custom solutions that extend your Dynamics environment.

Power Automate

  • ✅ Approval workflows for POs, expenses, time-off
  • ✅ Auto-create cases from email or web forms
  • ✅ Sync data between D365 and third-party apps
  • ✅ Scheduled reports emailed to stakeholders
  • ✅ Document generation (invoices, contracts, SOWs)
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Power Apps

  • ✅ Custom mobile apps for field teams
  • ✅ Inventory scanning & check-in/check-out
  • ✅ Customer self-service portals
  • ✅ Internal request forms with approval routing
  • ✅ Canvas and model-driven app development
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Power BI

  • ✅ Embedded dashboards inside Dynamics 365
  • ✅ Real-time sales pipeline & revenue forecasts
  • ✅ Financial statement packages (P&L, BS, CF)
  • ✅ Service metrics — SLA compliance, CSAT, MTTR
  • ✅ Row-level security aligned with D365 roles
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Copilot & AI Builder

  • ✅ Copilot for Sales — email & meeting summaries
  • ✅ AI Builder — invoice processing, sentiment analysis
  • ✅ Copilot Studio — custom chatbots for support
  • ✅ Predictive lead scoring & churn detection
  • ✅ AI-powered knowledge article suggestions

Our Implementation Process

A proven 6-phase methodology that keeps projects on-time and on-budget.

1
Discovery & Scoping

Stakeholder interviews, current-state mapping, pain point analysis, requirement documentation, success metrics definition.

2
Solution Design

Entity/field design, security model, integration architecture, data migration strategy, environment plan (Dev → UAT → Prod).

3
Configuration & Customization

App setup, business rules, workflows, custom views, dashboards, Power Automate flows, and any AL/JavaScript extensions.

4
Data Migration & Testing

Data cleansing, transformation, trial loads, UAT test scripts, regression testing, performance validation, sign-off gate.

5
Training & Go-Live

Role-based training sessions, quick reference guides, cutover plan execution, hypercare support during first 2 weeks post-go-live.

6
Optimize & Scale

Monthly health reviews, release wave adoption, new module rollouts, continuous improvement sprints, user adoption metrics.

Common Integrations

We connect Dynamics 365 to your entire tech stack for seamless data flow across the organization.

Microsoft 365 & Outlook
Teams & SharePoint
Azure DevOps
Power BI
Shopify / WooCommerce
Stripe / PayPal
ADP / Gusto Payroll
HubSpot Marketing
Twilio / RingCentral
DocuSign / Adobe Sign
Avalara Tax
Warehouse WMS

Industries We Serve

Dynamics 365 is versatile — and we customize it for your specific industry requirements.

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Manufacturing
Production orders, BOM management, quality control
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Construction
Job costing, subcontractor management, AIA billing
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Healthcare
Patient scheduling, HIPAA compliance, referral tracking
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Retail & E-Commerce
POS integration, omnichannel inventory, loyalty programs
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Professional Services
Time & expense, project accounting, resource scheduling
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Distribution & Logistics
Route optimization, warehouse management, EDI integration
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Financial Services
Regulatory compliance, client portfolio management, audit trails
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Education & Nonprofits
Donor management, grant tracking, enrollment workflows

Licensing Made Simple

Microsoft licensing can be confusing. We help you choose the right mix to maximize value and minimize cost.

License Type Best For Includes
Dynamics 365 Business Central Essentials Small businesses needing GL, AP/AR, inventory Finance, sales, purchasing, warehouse, project mgmt
Business Central Premium Manufacturers & service companies Everything in Essentials + manufacturing + service mgmt
Dynamics 365 Sales Professional Sales teams needing basic CRM Leads, opportunities, accounts, contacts, reports
Dynamics 365 Sales Enterprise Complex sales orgs with advanced needs Everything in Pro + AI, forecasting, LinkedIn integration
Team Member Light users who only read/approve Read access, light tasks, time entry, approvals

We'll audit your user roles and recommend the optimal license mix — often saving 20-40% vs. giving everyone full licenses.

Ongoing Support Plans

After go-live, we stay with you. Choose the support tier that matches your needs.

🥉 Standard
For stable environments
  • ✅ 10 support hours / month
  • ✅ Business-hours support (M-F)
  • ✅ Monthly health check report
  • ✅ Release wave review & guidance
  • ✅ User add/remove & license changes
MOST POPULAR
🥈 Professional
For growing companies
  • ✅ 25 support hours / month
  • ✅ Extended hours support (7am-9pm)
  • ✅ Weekly health check report
  • ✅ Power Automate flow changes
  • ✅ Quarterly optimization sprint
  • ✅ New user training sessions
🥇 Enterprise
For complex, multi-app deployments
  • ✅ Unlimited support hours
  • ✅ 24/7 critical issue response
  • ✅ Dedicated account manager
  • ✅ Custom development sprints
  • ✅ Annual roadmap planning
  • ✅ On-site visits (quarterly)

📩 Request More Information

Submit a ticket and our Dynamics 365 team will reach out within one business day.

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